T: 01226 766775

Service level commitment

Our service level commitment:

  • Purchase orders and order acknowledgments are processed within the hour 
  • Invoice/account queries processed within 24 hours
  • Statements processed and sent via email/posted on the last working day of the month
  • Enquires by phone/email called back within 1 hour
  • Free on site visits from a technical advisor
  • All products are manufactured under ISO 9001 standard with traceability and certification
  • All environmental aspects of manufacture and general site operation are administered to ISO 140001 standard
  • Orders from stock are dispatched within 1-2 days
  • All Goods are accompanied with relevant documentation which is duplicated on invoicing for traceability
  • Emergency contact available for out of hours service

What Can I Do Next…

Do you have a question or query or would you like to know more about our products and how we can help you?

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