Service level commitment
Our service level commitment:
- Purchase orders and order acknowledgments are processed within the hour
- Invoice/account queries processed within 24 hours
- Statements processed and sent via email/posted on the last working day of the month
- Enquires by phone/email called back within 1 hour
- Free on site visits from a technical advisor
- All products are manufactured under ISO 9001 standard with traceability and certification
- All environmental aspects of manufacture and general site operation are administered to ISO 140001 standard
- Orders from stock are dispatched within 1-2 days
- All Goods are accompanied with relevant documentation which is duplicated on invoicing for traceability
- Emergency contact available for out of hours service
What Can I Do Next…
Do you have a question or query or would you like to know more about our products and how we can help you?
- Call us on 01226 766775 or 01226 766276
- Drop us an email at enquiries@drbalingwire.co.uk